Doctor is nice but the wait time can be very long if busy. I say come in the mornings about 8 to 9 am , so you don’t have to wait very long . Have experience a couple of times in which I made an appointment and then the person who came in for a walk in gets call before me. So what the point of making appointments if walking in is faster to see a Doctor. Also, if only they answer phone calls but they don’t. Had to go in the clinic a couple of times just to cancel or ask a question which can be done over the phone. I continue coming back is because they have all of my information. Just difficult to go to other clinics and have all of my information transfer over .
My suggestion to Dr. Xu is this: if you dislike your job, please don’t take your negative attitude out on your patients. He only allows patients to ask him two questions, and even when you ask him something, he won’t respond
This has to be the worst clinic ever!! Now they have an AI bot answering the phones and you can not actually speak to a real person. If you want to make an appointment it tells you to email their email address......which they never actually respond too. I am trying to make an appointment with my internal medicine doctor and I can not do this online either because he is not one of the options that you can pick as a doctor. Not to mention that I PAY for the appointments that I get at this clinic because I am receiving an iron infusion and that costs me about $400 a visit and I still can't get anyone to actually respond to me. Guess I am going somewhere else then.
Ridiculous wait time with an appointment, 90+ minutes of your appointment is 11am or later. All brand new reception staff that are not friendly or helpful and very slow ! Staff measuring blood pressure don’t have a clue of what they’re doing and are not paying attention to what they’re doing. Service quality has dropped significantly over the past year! If anyone values their health , look elsewhere for a doctor / healthcare.
They have this new AI system that answers the calls and there is no option to talk to a real human. Whoever came up with this system needs to be fired. Will now have to drive all the way to the clinic to discuss something that could’ve easily be done over the phone. Will remove our family’s file from this clinic to another clinic with the decency to have a real human answer the phone.
Changing my 5-star review since the new AI bs is NOT the way to go. All it tells you is that front desk can’t take calls. Then what are they doing? I know to book an appointment online. You only frustrate your patients this way, and if you don’t stop this bs you WILL close down.
Well they are trying out a new AI tool for their phone system. The AI tool will not allow transfer to a live person and directs you to an online tool to book an appointment. This would be good for younger people who are use to using online tools but not so great for seniors. This was very troublesome for me when trying to see a Dr. If we cannot get a hold of someone they are directing you to go into the office to make an appointment or book online. Not good when you need something in a rush. Not to mention they have lost all of their good doctors
Prime Medical Centre is a Canadian Walk-in clinic based in Mississauga, Ontario. Prime Medical Centre is located at 755 Queensway E Unit 3, Mississauga, ON L4Y 4C5, Canada.
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