I was a patient of a medical professional at Woodlawn Wellness since earlier this year, and I chose this clinic because of the high ratings and positive experiences others shared. On September 22nd, I called to schedule an appointment after experiencing ongoing significant stress that was impacting my health and well-being. During that call, an office staff member repeatedly corrected me for referring to my primary care provider by a different medical title I had used before without issue. The staff member initially refused to allow me to submit notes ahead of my appointment, which I needed to ensure my most important concerns could be addressed without becoming overwhelmed. I explained that this interaction was impacting my health, but neither the office staff nor the clinic manager acknowledged it. Only when the clinic manager proactively asked me to submit my notes did it become clear that the staff’s initial refusal had been obstructing my access to care. This unexpected interaction ‘heightened’ my stress and significantly affected my health and well-being. During the in-person appointment a week later, I discussed the main reasons for seeking care, including important tests and referrals, and also shared in detail how the interaction with office staff had continued to impact me with my primary care provider. The stress from that interaction caused a flare-up of a health concern I had been managing for several years, significantly affecting my mental, emotional, and physical well-being. On a follow-up phone call two days later with my primary care provider, I addressed health concerns I was unable to discuss during the in-person appointment because of the time spent sharing background information on the flare up and the impact of the office staff incident. I also inquired about supportive counselling because of the impact of the incident, and was instructed to submit information for clinic management to review. Hours later, I received a call that I could no longer be seen as a patient by my primary care provider. No explanation, guidance, or support was provided, leaving me with no continuity of care and a significant disruption in the progress I was making. My medical records, which I received 11 days later, contained multiple inaccuracies. Their clinical notes misrepresented the date the incident with the office staff occurred by using an important date from the notes I had submitted instead. Information that was never discussed was included, and some notes were written in a way that painted me negatively rather than as someone seeking care. After my care was abruptly terminated, I sent several emails asking about the reason for my termination and what the next steps would be for important referrals, MRI requisitions, and other health concerns I had discussed with my primary care provider. I received no reply. I followed up later, requesting contact information for the medical director or owner to discuss the failure to follow regulatory standards and clinic policies, and still received no reply. A few days ago, I was contacted out of the blue by a referral specialist I had been told a referral would be submitted to. I had to explain that the medical professional was no longer my provider and that the results would need to be released directly to me. This unexpected situation caused additional stress and confusion, especially given that other important tests and referrals had never been addressed. Regulatory standards exist for how medical professionals must handle patient care and termination, but none were followed, and my inquiries received no response. For the primary care provider who was fully aware of my vulnerabilities and ongoing stress, abruptly terminating my care just hours after confirming next steps and follow-ups was shocking. This disruption of care has left me navigating ongoing pain from existing injuries, intensified neurological symptoms, ongoing psychological impacts and delayed referrals to specialists meant to address significant health concerns I have been dealing with.
Giving this 5+ stars review to my family doctor Alexandra Amanzai - very professional, knowledgeable and helpful doctor, I’m happy to be her patient. Giving this sincere recommendation to whoever looks to find the right medical advisor for themselves - Dr. Alexandra will be your best choice. The clinic is overall comfortable as well, new and with lots of additional modern services (ADHD assessment, beauty procedures etc). I also buy all my meds from the “in-store” pharmacy which they have there - very convenient to have all in 1 place. Free parking
Having problems with getting my partner's ozempic and the attitude of the owner has prompted us to change pharmacies. The new pharmacist called this place and the owner hung up on her!!!! Utmost unprofessional behavior. Also illegal and considering police action. Our records are being held hostage!!!!
My family doctor Dr. Akladios works here and he’s absolutely amazing! He takes the time to actually listen to my concerns over my health and has helped me through many health problems in my life. He’s always quick to get you the check ups you need, follows up depending on the concern etc. Staff has always been great too, super friendly and have known them from their old location. Their psychotherapists in the building are also lovely, overall the best. Almost forgot, pharmacy staff is always so nice too, they are super friendly, make me feel comfortable in asking questions and also offer free delivery for medication.
I’ve had consistently disappointing experiences with the reception staff on the phone and in person. The receptionists often seem uninterested in helping patients and speak in a condescending tone that makes it uncomfortable to approach them for assistance. It feels like they don’t want to be there, which has affected my comfort and trust in this clinic. Unfortunately, their unempathetic and unhelpful attitude has left me genuinely considering finding a new provider. I hope the office management addresses this and invests in training the staff to be more patient-focused and supportive. You work in a medical clinic, patients have severe stress and anxiety coming in, if you cant be empathetic, i highly suggest finding another field of work.
Great clinic! Super bright and clean. Staff are friendly and professional. The receptionists are great (and it's rare in my experience). Pharmacy is on site which is very convenient. Also, plenty of parking (free) on site! I highly recommend my family doctor, Dr. Yousif. Awesome doctor. Knowledgeable, good bedside manner, actually listens to your concerns. I have been seeing her for 7 years now and never had to wait more than 10 minutes.
Woodlawn wellness clinic is a place where there are professional and extremely knowledgeable doctors and staff. I have been going to this clinic since I was 12 years old and I'm 37 now. I will never change Dr's or clinics . Dr aklodise is patient kind and is always ready to help or hear his patients out . Thanks for keeping me and my family healthy and happy
Woodlawn Wellness Clinic is a Canadian Medical clinic based in Mississauga, Ontario. Woodlawn Wellness Clinic is located at 55 Woodlawn Ave, Mississauga, ON L5G 3K7, Canada.
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