I ordered chairs a few months ago, but when they arrived, the screws were missing. I had originally purchased them from the Burlington location, and when I called, they asked me to stop by to pick up the screws. Since that location is quite far for me, I decided to visit this store instead. I explained the situation to Clay, and he was incredibly welcoming and helpful. He even unscrewed another chair to make sure I received the correct size screws. I’m so grateful for his kindness and excellent service. The other associate who assisted me was also very polite and welcoming. Thank you so much for helping me specially today, as my son is hosting a party! Happy Halloween!
Quality is mixed. They will not scrap even a 3" long piece of wood. They'll glue a screw hole on a cornerthat's missing a piece rather than use a different piece. But it's decent quality when it's good. If it's out of stock, be prepared to wait eons. Or not. Half my order was on time, the other half was delayed twice. Standard service. Nothing to complain about. Would buy from them only during big sales or else it's really not worth it for the price.
Really shocked by the quality, we purchased living room, dining chairs, and many other stuff, and they were of really good quality; however, the latest was a rug, a it was a completely different story, like they never do quality check for their products.. i waited for considerable time to receive it, when we opened the package and put it on the floor, it was literally missing a straight line of fabric!!(picture below). Disappointed.
STAY AWAY! very low quality products, we purchased the preston sofa, lounge chair, dinning room table, 6 dining room chairs- Our sofa completely broke, a bar snapped and the cushion parts completely lost shape ( all 3 sofa pieces), and we are only two people who are rarely home. reached out to customer service after spending THOUSANDS of dollars and they told me it's wear and tear nothing they can do. So much for being loyal with them. Save your money and shop elsewhere!
delay after delay ended up buying a more expensive couch elsewhere. HEAD OFFICE is completely useless and they dont support their stores and customers.
Structube is known for its modern and stylish furniture and home decor at affordable prices. Customers appreciate the wide range of contemporary designs and the quality of the products. The store is popular for those looking to furnish their homes with trendy and functional pieces.
If you are looking for a place to get amazing customer service then this location of Structube is the place for you. The manager Rick is incredible with both his knowledge of the products and his extremely strong interpersonal skills. He made my wife and I feel as though our order was his number one priority. We went there in September to place our order and despite many items being on back order Rick ensured that all our items arrived in good condition and on the time they were expected in stock. This five star review would have been earned solely on the preceding basis, however, many items arrived from the warehouse damaged or in poor condition. Rick months and months later still remembered our order and when those back order items were damaged and not assembled correctly, he personally saw to it that the items were replaced or reassembled correctly. Simply put, Rick treated our order as though it was his own. He was able to emphasize and troubleshoot our issues effectively in a very timely manner, and he made us feel comfortable every step of the way. Want some well priced furniture with amazing customer service? Go see Rick. Thanks again Rick for all your help!
Structube Mississauga (Erin Mills) is a Canadian Furniture Store based in Mississauga, Ontario. Structube Mississauga (Erin Mills) is located at 3050 Vega Blvd #10A, Mississauga, ON L5L 5X8, Canada.
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