Excellent Service and Fast Delivery! I recently ordered several pieces from Arrow Furniture, and I couldn’t be happier with the experience. Hakim was amazing to deal with — very professional and patient, and he helped me pick from their great selection of furniture. Everything arrived within two days, exactly on time. The delivery team was outstanding — clean, polite, and careful with the setup. They even went above and beyond by fixing a broken built-in cabinet for me, which wasn’t even part of my order. That kind of service is rare these days! Highly recommend Arrow Furniture and Hakim for anyone looking for quality pieces and truly exceptional customer service.
Will NEVER purchase anything from them again, these "Leather" couches peeled within the first year, and Arrow has never repaired or replaced them. Claimed it was from sitting on them, pathetic.
arrow furniture will mess you up. They will promise you and later deny they siad anything. They cannot meet their own deadlines. Their customer care representatives will only sweet talk you and dissapoint you. Be prepared to wait up to a year for your furniture. Do not do business with them
The worst experience I've ever had in my life. Nobody cares...from high to management to customer service about their clients in this company. The bedroom set we bought is poor quality....Will never recommend to anybody
Missing parts, late delivery, no customer service and expensive (Especially from Hakim the manager and Tony the salesman)! First you'll wait for over a month for a simple piece of furniture, then you'll have to call them and remind them of the delivery, then you'll get your furniture but it will be missing critical parts and you won't be able to have the complete piece of furniture. That's our experience with them. And once you go back to the store for support they'll simply tell you to call customer service and if you try to argue they will yell at you, ask you to leave and call the police!! They actually did that on us! Waste of your time and money so don't even bother
At first, i was very happy with their service. Staff is friendly... Store is presentable and they had a great tax-free deal going on. I soon became very disappointed to learn that i will be charged for delivery when i live literally 5 minutes away but only because my address does not say mississauga (store is on edge of mississauga and etobicoke) . When our furniture arrived to their store, they didnt even bother to call and schedule the delivery... We randomly followed up to check only to find out that our order was ready for delivery. We called back 3 or 4 times to schedule this delivery. And when they deliverrd... They didn't even bother to remove the packaging and said it's an extra charge. 1 star for poor customer service. Update: Our bed arrived and 3 parts were missing. We we went to the store and spoke to manager (Hakim). He told us we need to call customer service and that "it's not [their] fault". uhhh BS buddy…. the bed just arrived you a-hole (I didn't actually call him that out loud). I told him HE should call…I was not exactly being polite I am not going to lie but little did I know our friend Hakim may have some anger issues. Hakim proceeded to yell at me in the middle of his store and then I told him whatever.. I am done talking to you. I then spoke to the lovely lady behind the desk and she said she'll have to call the manager (Hakim)…so I said OK…Hakim spoke to my husband and told him that "she started it" referring to me (really sorry I hurt your feeling bud but I hope you learned that the customer is ALWAYS right). My husband insisted we get some sort of discount or anything because of this miss…all we heard from Hakim was "it's not our fault"….then for some odd reason I REALLY I don't know why he decided to call the police and tell them "his life was in danger"?….ok?…me and my husband stood there very puzzled. Then I told him I have him on video (I didn't…my memory was full..but damn that would have been one hell of a video)…he picked up the phone again and pretended to call the cops (except he's a bad actor cuz he gave no location LOL) but he did mention to them that "there is a crazy lady taking my pictures"…again this is all in the middle of the store…LOL…FYI: I am VERY pregnant..haha…sorry if my bloated stomach scared ya Hakim…….Hubz tried approaching him AGAIN and Hakim said "she started it"….we hung around puzzled for a few more minutes thinking may me this is a bad prank.. and then we left… Response I got on the company's BBB page from arrow furniture: "I would not normally rebut an email from a customer but in this day and age with the internet and freedom of expression, I think it is also important for retailers to defend themselves when absolutely needed. This customer has TOTALLY misrepresented everything that Arrow Furniture does and stands for in the 45 years we have been in business. We have spoken to many people who were in the store at the time and much of what this customer is saying is ABSOLUTELY untrue. She is also making her husband write additional reviews and complaints regarding the exact same issue. Regardless, there were some parts missing from inside the box of one bed when she got delivery on Saturday. We have picked up the parts that are needed and are scheduled to be at her home on Thursday. This is why we have a service department and what we are obligated to do as a retailer. We are very sorry that there was an issue with the furniture and hoped that you would have had a better experience at Arrow." This company is unreal. FYI, back then I tried contacting the company to resolve the issue and no one got back to me. I am still waiting for someone to call me back. But this defensive response and failure to listen to the customers' side really shows their true colours. • • •
Stay away from this store! First visit, I got a quote for a leather sofa. Second visit, I got a quote for the same leather sofa plus arm chair. Third visit, I inform the sales person (that I been dealing with) that I only want to purchase the leather sofa, not the arm chair. Sales person goes and speaks to his manager, then comes back and tells me I have to purchase both the leather sofa and the arm chair. He tells me there is nothing he can do because it came from his manager. I got very upset and left the store. As I am exiting the door, I hear the sale person shouting to his manager "They are leaving! They are leaving". At this point, I didn't want anything to do with this store anymore. Bottom line. Stay away from this store. They don't honor their quote. They come up with scheme to try to get you to purchase other stuff because they know you're interesting in it.
Arrow Furniture is a Canadian Furniture Store based in Mississauga, Ontario. Arrow Furniture is located at 1825 Dundas St E, Mississauga, ON L4X 2X1, Canada.
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