Nicole was very kind and helpful in finding me a dress under a time restraint and made sure it ticked all my checkbox’s. she was also very sweet and understanding.
Terrible experience at this location. I tried to return a dress I purchased from a different location, and was told they couldn’t accept it because of a “makeup stain” on the neckline. First of all, the dress was a pink and orange floral pattern, and the area in question didn’t even clearly have a stain, it was part of the dress design, especially since all the dresses had different flower placements. The cashier, an Asian girl, looked me up and down like I was trying to scam them. Her expressions were judgmental. The Black lady (I guess the manager) was equally dismissive and refused to accept my return!! After checking other reviews, it’s clear this store has a pattern of poor customer service and refusal to accept valid returns. Honestly, stay away at all costs and shop at another Dynamite location. I ended up going back to Square One, where they processed the return right away without even questioning anything.
Store manager was not helpful at all with a return I wanted to make. She dismissed me instantly. I went to the square one branch and the sales associate there was so helpful and processed my returns with any problem. I have also seen her speak rudely to her staff in front of customers.
I had an extremely disappointing experience at the Dynamite in Heartland due to the manager, Mel. She was unhelpful and had a rude, dismissive attitude. I left feeling frustrated and undervalued as a customer. I decided to visit the Dynamite at Square One instead, and the service there was night and day. The staff at Square One were attentive, professional, and helped me find exactly what I needed. I’ll be taking my business there from now on, as the experience at Heartland with Mel was unacceptable.
Terrible customer service from the store and customer service department. I came here hoping to exchange a top that ended up having some tears in it and the manager on duty would’nt even look at me and was typing on her computer while talking to me. I reached out to customer service, I received a response from a representative who asked for more information and when I provided it, she never responded. Being a retail manager, receiving service like this is very sad and is easily preventable. I will not be shopping at dynamite anymore after this experience. Super unprofessional.
Worst staff. Manager is unprofessional. 5 staff sitting around talking about their weekend instead of helping customers. Had to search for a size in another store on my phone. Go to any store but this one!
Recieved a mesh top which came seperate with the bandeau from an online order. On the photo online it doesn't show a bandeau either. When brought to do a return the manager Harleen accused me of cutting the top? The item itself was poorly made and where it looks like it was cut is near the shoulder blade not even the sides of the mesh top where the bandeau would attach. Yet the manager accused me of cutting it. I asked for the customer service number which they provided, couldn't take it upon themselves to call down and escalate nor did they try to see if they held the same item in the store to compare the item. When the rep on the phone asked to speak to the manager, again she accused me and mentioned her "questions and inspection" said otherwise and declined the return. I spoke to the rep on the phone and asked what is the next solution as it is not a customer's fault when the item comes in defective, she advised to return it in the same package with a note to the warehouse to get a return. Would advise the manager and workers to do a little more to assist customers and know their products they're selling. Their lack of professional dressing would something I'd recommend too. I get it's the end of the day but that doesn't mean you provide horrible customer service. Great news I double checked with the Square One location and they knew the product and advised that's how it comes and accepted the return.see dynamite square one for a positive review. Professionally dressed too. Hope there is better training after reviewing this.
Dynamite is a Canadian Clothing Store based in Mississauga, Ontario. Dynamite is located at 6075 Mavis Rd, Mississauga, ON L5R 4G6, Canada.
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