Absolutely 0 customer care, begging them to order me a bundle juice priced around $1,800 and they kept lying to me everyday that they have ordered it and its coming until the owner stopped answering my calls and messages, its sad that i’m not looking at anything for free but just trynna buy it, avoid it at all costs, they don’t even want to make money
Not bad, been going here for years but this is the 3rd month in a row I have gone in and the selection of juices hasn’t changed much, which is unfortunate. Don’t really ever have new flavours just the same ones over and over again. Would be nice if there’s more options that aren’t any kind of fruit ice. I come in every month hoping for a a few certain flavours of a brand that they order and they never have any besides the ones they always have
BEWARE TO ALL NEW CUSTOMERS!!!! Really "BAD CUSTOMER SERVICE" I went there today (May 2 at 9:05 AM). I greeted this not so long haired white guy a good morning but did not respond or doesn't seems to care about accepting a new customer, so I moved on and let it slide, I asked him if what dispossable vape available they have since I don't care about the brands, but he replied to me "if I know the specific brand I am looking for", I said I don't have a specific brand of dispossable vape and I forgot the brand I was using before I went to their store. I was surprissed that instead of offering me or suggesting me to try what they have, he just said "WE DO NOT HAVE". That moment I am already pissed off of his behaviour. So I just asked him to give me the Mango Strawberry "GEEKBAR". Then After I pay, I said thank you to him, but again he did not respond to me♂️. This white guy really has "ZERO CUSTOMER SERVICE and PEOPLE SKILLS", that is the time that I decided to leave a bad google review to this vape store. This will be my first and the last time that I will buy my vape from this store, if he is the owner I suggest him to watch a videoS how to do a good customer service and if he is an employee, I am suggesting to the owner to just replace him. His attitude towards the new customer is really really bad.
UPDATE REVIEW:October 2025 - I am so much happier with Roxy Vape. They always have the product I need available now. Also their staff is always friendly and courteous. I decided to leave my old review to show that from my experience this is a shop that actually reads their reviews and acts on them. I am a happy client of Roxy Vape. I also believe their pricing is much better than other vape shops in area. OLD REVIEW :I'm at my wit's end with Roxy Vape. Their customer service used to be top-notch. I'm a regular customer who purchases 18mg No Flavour Vape weekly. However, they've been out of stock for two months now. Despite their assurances that the product will be available "next week," I find myself returning week after week to no avail. Today, they informed me that they received shipments of 6mg, 8mg, and 12mg products, but all the 12mg ones were already bought. When I inquired about the 18mg product, the staff member suggested that it might not be produced anymore. I asked if he could verify this so I wouldn't have to make pointless trips to Roxy, but he said only the owner, Dave, could do that. He seemed indifferent to the fact that I was experiencing nicotine withdrawal and needed a quick solution. In the end, I had to settle for a $30 bottle of mint flavour to tide me over. Meanwhile, the Vape Hut down the street has been accommodating, even reserving the last bottle of 30ml/20mg for me. I would still prefer the 60ml from Roxy for the cost savings. Unless Dave, the owner, reaches out to clarify whether they still carry the product or can source a different brand, I'm afraid this might be my final visit to Roxy.
I am a customer with Roxy for the past 5 years and they are fantastic. Today I visited them to complain about a vape I bought brand flavor beast 8000 puffs and I believe that the vape has a manufacturing defect because it didn't last for long so I went to to complain and the salesman at the shop Mr Owen was very nice and professional in dealing with me and he gladly replace the vape with a new without any charge. He was so nice and understanding.
Horrible service. Bought a vape and I opened the box in front of the cashier and the sealed plastic bag that the cape was in was clearly ripped open and removed prior and I was just told too you paid for it now it's yours
Having a rough day, went in and they were out of stock for a bunch of stuff I asked for; they had alternates. Staff helping me out tonight handled himself well, thanks.
Roxy Vape Shop is a Canadian Vaporizer store based in Mississauga, Ontario. Roxy Vape Shop is located at 144 Dundas St W, Mississauga, ON L5B 1H9, Canada.
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