To be completely honest if I could give zero stars I would. The ladies working Monday December 8 looked at my mother and I and didn’t bother to greet us. The customer service was horrible. We had to help ourselves for sizing. As a previous retail manager this experience was extremely disappointing. I tried on the items and will purchase from another store. Hopefully we will have a better experience! Do better!
I had an incredible experience at Melanie Lyne thanks to Ria! She went above and beyond helping me choose styles that suited me perfectly and didn’t hesitate to assist when I needed help locating my gift card....she even contacted customer relations on my behalf. Her warm, welcoming attitude and genuine desire to help made all the difference. The world needs more people like Ria. To the Melanie Lyne acquisition team: you absolutely struck gold with her. She’s a keeper!
Today I experienced racial profiling when I returned to the Melanie Lyne’s Heartland location in Mississauga. I was sold an item which I attempted to return only to be told it was discoloured at the collar. The item was NEVER worn, so it was sold to me in that condition, still having the tag in tac and purchased 7days ago. As I waited for the Manager to come speak to me, I noticed the sales person spoke to her first. What was exchanged I do not know. As I awaited a discussion, the Manager first needed to greet a talk blonde haired woman before seeing me the Black “customer”. Apparently, it was ok for me to wait while they exchanged pleasantries. I finally got to discuss the situation and was told there was no way a human error could have been made on their part, just not possible I was sold an item already damaged. Instead I the Black customer was wrong. I was so offended I called through to Customer Customer who explained the procedure the Manager omitted to mention was for her to escalate the situation to the Regional Manager. Oh, could her omission had been an “error” or purposeful? Lo and behold, it turned out the tall blonde woman who I had to wait on, WAS the Regional Manager who she greeted with a hug as I waited to be serviced, Teresa… no last name given. Obviously, my point of view was not about to be considered as this relationship based on their greeting and ignoring of me was going to outweigh anything I had to say. I took it upon myself to walk over to Teresa and I explained the situation as I already experienced that the Sales person spoke to the Manager aside, i wanted to at least have the opportunity to plead my case to no avail. Teresa took one look at my face and had NO interest in helping me. A BLACK WOMEN IN A HIGH VALUE STORE. Seems I had little right to shop there or the right to have the same service as my counterparts. Had I been blonde haired or blue eyed maybe but I felt I deserved no regard. This is not a fair situation. One I have not experienced in my 50 years did I experience racial profiling or plan to accept it that easy. No acknowledgement was given to the fact the error was made on THEIR part for selling a garment in poor condition. I have shopped at Melanie Lyne for over 10 yrs and should in my opinion have received service equal to any other person.
I have been buying Melanie Lyne clothing and accessories for years. I make sure I show up in plenty of time before closing if I want to try clothing on or exchange an item and I always check the accessories. The staff is very helpful and friendly and I imagine they all have families waiting at home for them so I try really hard to not enter any retail store when people are getting ready to close and go home. If I cannot avoid arriving late I phone and find out if they might be able to help. I expect no one to stay after closing time. When working retail, people who show up at closing time and aggressively try to enter a store that is in the process of closing, scare the employees. No one wants to be a victim of a robbery or an assault and no one knows the intent of a person fiercely trying to get in. As a person heavily involved in community safety, it is a known tactic of unscrupulous people to rattle staff and to try to catch people off guard. It makes many people easy to victimize. As they say, your lack of planning does not constitute an emergency on my part. I hope the manager or supervisor supports the staff who chose to not let the person in. Safety first in everything you do. And now for my review of how I was treated. Thank you Ria for helping me find a purse that works perfectly with the clothes , bought from M.L. on a previous visit and even an item I bought from a different retailer. Bravo!
highly recommended, I bought a dress in a heartland location , i was so pleased with the ladies they helped us .Ria is so professional and great customer service , her smiling and welcoming the customer always, also another person is Anna was so sweet and welcome us and we had a great conversation with both of them and good experience to go there always !
Waiting outside in the rain at 8:50pm requesting a switch of size. Travelled across the city and delayed by the rain. Manager refuses to open the door. Employee waves me to get lost. Store hours posted are to 9pm. Blatant disregard for customer well being. Disgusting behaviour.
This store gets an A+ for customer service and management. Sonia (store manager) and her team provided a friendly, professional and well managed environment. Sonia went out of her way to satisfy my need for a different size by calling a nearby store and making sure I had the chance to get the outfit the very next day! Thank you! I will definately go back and I highly recommend this store and the staff.
Melanie Lyne is a Canadian Women's clothing store based in Mississauga, Ontario. Melanie Lyne is located at 5875 Rodeo Dr, Mississauga, ON L5R 3Z2, Canada.
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