Extremely accommodating. My daughter was moving from the area and wanted a number of items dry cleaned—with only a one day turnaround! They hesitated, but said it can be done. Everything came back in perfect shape and they did not add an extra charge for the fast service. The owners are very friendly and polite. Highly recommend.
This was my first time using this dry cleaner. I chose them based on reviews. I can say with certainty that all the reviews commenting on the lovely, and kind owners are 100% accurate! They truly are…unless they damage and can not repair something. That’s where my praise ends. I’m attaching my receipt for clothes dry cleaned. This started back in October 2023. As you can see it is NOT a small amount. Upon picking up my clothing I took home to inspect. There were multiple items that came back with some type of blue stain on them. As of now I have 2 items - 1 of which is permanently damaged and I will explain her compensation below - and the other which they attempted to fix twice but now I’ll just take it to stitch it for proper repair. I’m only attaching photos of the 2 items which are in question. I immediately went back that same first day and took all items back. They were super nice, super apologetic and I left everything for them to correct. After 2 more visits back and forth the blue stains were removed, not 100% on some of the cream colours but enough so it’s not noticeable. The two items in question…the cream coloured top (part of a 2 piece set) they cannot repair. She looked it up and while I paid $69 for that (plus tax) she offered me $60 as that’s the sale price. Ok I said thinking cash back. No it’s a credit. No thank you as I never plan to come back (in my mind). Item 2 … white BCBG Blazer with rouching on sleeves. The original dry clean damaged/undid the rouching. 2 attempts and my left sleeve is still extremely loose and it feels odd as the other sleeve sits tight against the arm. After my final pickup of the last two items and once I got home it dawned on my that while she offered $60 credit I felt deserving of the dry clean cost I had originally paid for the now damaged top. I called immediately. After some back and forth and when she finally said ‘I don’t know what happened to you clothes after you took them home that day’ (not in those exact words but definitely accusing me now of damaging so many items, some of which are irreplaceable!) That’s when I decided to end the call. It’s taken a while to post a review but this is what happened and I only post reviews for extreme praise or extreme poor service. This is beyond poor. Beware; they are lovely but when damage happens how they handle it is not.
The best cleaners in town! They handle all my jackets and suits with such care! Outstanding service and very friendly owners and at such an affordable price in this tough time with inflation rates!
Briarwood Cleaners is a Canadian Dry cleaner based in Mississauga, Ontario. Briarwood Cleaners is located at 49 Mississauga Rd N, Mississauga, ON L5H 1K8, Canada.
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