I have come here recently to get multiple pairs of pants hemmed and a dress altered. Every time the service has been speedy and Suki has done a great job! I’ll definitely keep coming back ?
Do not take anything that has embellishments or stone work to this place! They completely destroyed one of my outfits that had stone work, promised to fix it and added buttons instead! What a joke!
Absolutely disgraceful service. This is hands down the most unprofessional, careless, and incompetent dry cleaning establishment I’ve ever dealt with. Clothes came back worse than when I dropped them off—wrinkled, still dirty, and smelling like chemicals. Staff were rude, dismissive, and acted like I was a nuisance for expecting basic quality. Avoid this place at all costs unless you want your items ruined and your time wasted.
Terrible experience - DO NOT go here to get your clothes dry cleaned. Incompetent staff who ignore your instructions and I had to take my items back because they had new stains. Just awful all around.
I am always happy with the service I receive!!!! Ms. Sukhi (the owner of Top Hat Cleaner & Alterations) is friendly, extremely professional and pays great attention to detail. My clothes/ uniform always come back looking brand new, perfectly clean, neatly pressed and ready to wear. Turnaround time is always fast and everything is always handled with care. This is by far the best dry cleaning experience I’ve had. Also, the result for the alterations I’ve had for my clothes was impeccable. Highly recommend Top Hat Cleaners, specifically this location!!!!!
My experience has been nothing but positive. I am not sure why there are 1 star reviews but I’m glad I gave them a chance, my experience has been nothing but positive. The staff (Suki) here clearly cares about their customers. They took the time to explain how they handle tagging and tracking clothes. Every time I’ve dropped something off, it’s been ready on time (sometimes even earlier!), and nothing has ever been missing or damaged. The quality of the cleaning is excellent, stains come out, clothes look crisp, and delicate fabrics are handled carefully. I can tell they’ve improved their process because they even offer text updates now when your order is ready, which is super convenient. Pricing feels fair for the level of service you get. I’ve tried cheaper places, and the difference in quality is night and day. I trust them with my favorite clothes.
I wish I could give this place a negative star. I went for drycleaning the first time. I got my clothes back yesterday and they are not drycleaned. I am shocked to see that they just put my clothes in hangers and returned it as is. I didn't see it then but later when I can home I saw the same stains and same dust marks and i was shocked that they didn't do anything. All the cashmere sweaters are returned with lint all over. I can't believe what kind of drycleaning causes lint on sweaters. A rip off and a scam. When I was there to give clothes, a poor girl was arguing with the lady that the dress she gave for dryclean is returned with stains and despite giving it back to clean and remove the stains they have put more stains on it and now the dress is ruined. The person at the shop was completely indifferent and felt not remorse to this and said there is nothing she can do. Such pathetic service. I should have understood what kind of work these guys are doing there and shouldn't have given them my clothes. They should really close down the business with this kind of awful service. Please beware of them. I posted one picture of my pant that shows the dust marks at the bottom.
Top Hat Cleaners and Alterations Store is a Canadian Dry cleaner based in Mississauga, Ontario. Top Hat Cleaners and Alterations Store is located at 2980 Crosscurrent Dr Unit #10, Mississauga, ON L5N 7C7, Canada.
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