Hi Adam ! Thanks again for everything. Your prices are competitive. Your technical team was very professional, prompt & friendly as well. They did a wonderful job & patiently took the time to show us all the fireplace features. We are LOVING the new gas fireplace! We will stay in touch for sure for maintenance etc.. Cheers Dan & Betty
Bought a napolean fireplace from Adam and the service team installed it. Friendly service from all members of the team and the price was amazing. Highly recommend
We purchased a fireplace insert from this company years ago. Since that time we always felt a draft coming out from beneath the front plate of the fireplace. We didn't know why. Recently, we replace the fireplace and when we dismantle the old one and the liner inside the chimney, we found that the fresh air intake line was only halfway up the chimney. Our house is a three storey house. The installer did not install the full liner for the fresh air intake. That is why we feel a draft coming from the fireplace. I think this is how he cut corners and save a few buck because he would have to buy a complete liner for the fresh air intake. Any true professional installer would have done that. So I would not recommend this company and if you are using it, make sure the installer do a proper job.
Their equipment breaks down within a short time frame and then want you to buy a new one. I’ve bought 5 things and something is always wrong with the units. They were supposed to fix my unit and never came back told us they had to come in the summer. Highly do not recommend them!
These people are absolute snakes. I came in here to get some of the ember fill for a gas fireplace. They had small bags behind the counter, about the size of a small bag of sugar. I asked for a bag, and he charged me $25. After i paid, he took a bag from the shelf, cut it open, took a small amount(not even a handful), put it into a ziploc bag, and then handed it to me. I told him he had sold me the full bag. He started yelling at me, calling me a liar. He had his employees come out to back him up, refusing to give me my money back or the rest of the bag. Unbelievable. AVOID THIS PLACE
There was a smell coming from my fireplace so I got John the technician to come inspect it. He suds the pipes and control panel with soap to check for bubbles in case of a gas leak. Even though there were no bubbles at all, he says there's a gas leak. We go to the basement to check the gas valve and we found out the valve wasn't even on... Embarassing. How can there be gas leaking upstairs if the valve isn't even on? So what was the smell? Just some buildup of debris that was cleaned away with the soap. Guy charged me $339 for 30 minutes of work; $150 of it for "gas leak in main pipe inside fireplace". Definitely watch out for the predatory pricing.
Bought a furnace a while back. Was not going to leave a review but now the furnace is not working after a year so i decided i would. Horrible buying experience with these guys. The guy i dealt with was not upfront whatsoever...He charged me an extra hundred for any unforseen installation issues and when the job was done the installer also wanted an extra hundred cash. The installation was sloppy, rushed and they made a huge mess thruout my home. The glue they used to connect the pvc pipe was everywhere. i was embarrased to show family the new furnace as it looked like it was installed by a 4 year old. And now it does not work. time to find a reputable company to fix it. leaving a 1 star review only because zero stars is not an option
Ultra Comfort Mississauga is a Canadian HVAC contractor based in Mississauga, Ontario. Ultra Comfort Mississauga is located at 5015 Maingate Dr #2, Mississauga, ON L4W 1G4, Canada.
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