I came in on Sunday to get paint touchup for 2 rooms where the contractor made holes in the drywall. One I bought there, so it was easy to replace, the other I only had the old dried up, rusted, off-brand paint can with some paint splashed on the outside. I just needed a quick match since the spot was behind the couch. He literally matched it so well that I put some on another wall to test, and could not tell the difference. He has an amazing eye for colour and I really appreciated his quick solution.
I came here the other day to get some plain black exterior paint for some planters. There were 2 others ahead of me that wanted to occupy extensive time with the solo lady who was working there about various paint colors for their house. I waited 15 minutes and then left. She is unable to time manage the customers and cannot answer straight forward questions without you having to wait your turn. If people want to have a lengthy consultation of paint colors for their house there needs to be some sort of system where they book an appointment with a second staff member. I went to home depot instead and was serviced within 5 ninutes.
I like going here because it's not busy and easy to go through paint colours without bumping into anyone. That being said, you'd expect to be acknowledged and offered assistance when entering the store. There was one other person in the store when I visited, and I waited 20 minutes to get any help.
The store provides good service when the owner is there but otherwise the lady with the grim, sour demeanor seems to have several chips on her shoulder (not the paint chip kind) and is curt, ungracious, condescending and a downer when she deals with customers in a depressing manner as if she got out of the wrong side of the bed that morning and perhaps every day and doesn't want to be there serving customers! She also gives bad advice and says you don't need a primer if the old paint on the wall is a similar color in order to sell more paint which is more expensive than primer. In my experience, after multiple coats of paint, the wall still looked patchy, until a coat of primer was applied followed by a coat of paint. She needs a customer service 101 course on how to greet customers, and how tone and body language form 80% or more of communication. Most folks go to the paint store to uplift their place, brighten up things and the last thing they need is a desultory, downer demeanor when selecting and purchasing paint! The other lady who used to be there was much more pleasant and easy to deal with. I sincerely hope that this lady gets the training that she needs, especially since the store owner is quite pleasant, and but for this lady’s attitude, the store is a good store.
Received amazing customer service from staff at Paintscapes and from Cottage Paint sales rep. I was having difficulty using the products on my very old furniture. Paintscapes and Cottage Paint were quick to help and finding solutions for me. Excellent customer service. Successful products as a result. Many thanks.
1 star negative they deserve. When I called them they put me on hold and I could hear them taking new customers and also new calls from another phone.
Dave and his staff (I'm sorry I didn't get her name) are amazing! I wanted to do some small touch ups to the exterior or my house and of course I only had a vague idea of the colour. Dave was super patient with changes to the tint but asked me to go home and chip some paint away. I brought the chips back and they absolutely nailed the colour in no time at all. My touch ups are done! Thank you so much for being so patient and dedicated to getting it right. I really appreciate it.
Benjamin Moore PaintScapes Inc. is a Canadian Paint store based in Mississauga, Ontario. Benjamin Moore PaintScapes Inc. is located at 1764 Lakeshore Rd W, Mississauga, ON L5J 2V8, Canada.
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