Ahmad is the best mechanic guy he fixed an issue in my car honestly he is one of the best people i have ever visited very profeyand knowledgeable . Thanks ahmad
Extremely Disappointed – Seeking Resolution I brought my VW Atlas SUV to Mr. Lube (Store 112 – Newmarket) for a routine oil change on May 8, 2025. Shortly afterward, my engine light came on. When I took the vehicle to my VW dealership, they found oil had been spilled throughout the engine compartment due to an improperly performed oil change. The damage included: Oil-soaked front brakes (needed full replacement) A contaminated serpentine belt (at risk of snapping) Required an engine shampoo to clean up the mess The total cost: $1,200. I contacted the store, but they denied responsibility and dismissed my concerns—despite the dealership’s detailed report and video confirming the cause. What’s most frustrating is that I had a similar experience at this same location 10 years ago and gave them a second chance. Clearly, nothing has changed. Still waiting on a resolution—if one doesn't come, I’ll be pursuing legal action and continuing to share my experience publicly to warn others.
1295 Ritson Rd N #101 - Location I have sent this to all contact location on the website and corporate as my car was damaged due to negligence. I have included Pictures. I have yet to receive a response back from corporate. I am getting told the manager will get 2 estimates and has asked me to get an estimate. I don't understand how they will get 2 estimates as they don't have my car to reference. I asked for the insurance details and was denied the information. I better hear back from corporate soon or I will hand this off to higher authorities. It's sad, I have called every line in their corporate offices from sales, accounting, customer service and franchising and not 1 has picked up for 2 days and no one has called back my voicemails. Update - The office coordinator called me after 4 days of reaching out to corporate, and gave me 0 information I requested. She instead cut me off while I was taking at least 5 times to the point I needed to ask her to stop and let me finish my sentence. I would expect better service especially from corporate. Someone should really speak to her and explain she needs to listen rather than talk over people. very unimpressed. ---------------------------------------------------------------------------------------------- Hello Mr Lube, I am writing to you as I had my car in to have the winter tires put on. This was (Nov 28th) 9:55 am. During the tire swap the car was hoisted incorrectly causing damage to the skirt of my car. The manager was on site and saw the issue. I spoke to my insurance and they have indicated to me that it should be Mr Lube that is opening the claim. So I am contacting you. I have included some pictures of the incident and damage.
After sharing a negative experience, Mr. Lube responded, stating, "We will work with both yourself and the franchise owner to resolve your issue." However, they followed up by asserting that the damage to a lugnut was your fault, resulting in an expensive repair. Additionally, they then stonewalled and refused to provide the franchise owner's contact information when requested.
Mr. Lube + Tires Corporate Office is a Canadian Oil change service based in Mississauga, Ontario. Mr. Lube + Tires Corporate Office is located at 2180 Meadowvale Blvd #200, Mississauga, ON L5N 5S3, Canada.
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