Archita, ia an amazing person and kind. she understood what we need and showed everything in our budget. They are many who may deal a customer with only a smile, but Archita helped us with sincerity, we got the genuine feeling that she is there to help us get the right product at the right pricing. Thankyou Archita.
Really bad customer service and worst receptionist. Name Archana takes forever to pick up the call and when you ask for assistance her answer is always I don't know my manager isn't here she'll be here tomorrow. They were supposed to mail my ring but had no communication and did not notify me that I need to pick up instead.
My fiancé brought me to Charm to pick out my engagement ring, I was really impressed with the customer service I experience. I received my ring from sizing a week early than expected. Recommend this location 100%
I received a beautiful ring last year from Ben Moss and was going in every six months to have the ring cleaned and benefit from their Extended Service Plan warranty, which was paid for in addition to the gifted ring. When I went to the mall in January, Ben Moss had closed down. So, when I found out the brand was purchased by Charm Diamond Centres, I called the front desk and spoke to a manager. I asked her if they would honour the ESP for all Ben Moss customers, free of charge (I have only had the ring for one year, it's brand new). The woman at Charm Diamonds was snappy and condescending, explaining to me that Charm has no obligation to honour any of Ben Moss' warranties to customers and that if I wanted to, I would first of all have to pay $50 for some fee, and then re-buy the ESP from Charm, "with a 25% discount" as if that was something generous. I was shocked by the information and frustrated, and there is no way I am going to repurchase a warranty a second time. Not only was this information very disappointing, I could hear the woman's attitude through the phone. I had a simple question and in return I received attitude and information that will now make me never even consider purchasing anything from this company.
I have to say that I have bought many rings in my time and there is a special lady that works at the Erin Mills location, her name is Olga and she has always given me top notch service and attention when I first went there to just "browse". I had my wedding ring re-done into a dinner ring and that came out fantastic!! I have never had an issues with them and highly recommend them to all my friends and family. Thank you Olga!!
My experience was almost the same as Kyle's below, except I purchased the ring here. The center stone came loose after 2 weeks and we sent it away to get fixed, which took 2 more weeks. When it came back, there was visible remnants of the modification. It was as if the gold shavings were not cleaned off, and stuck in between some side stones. On top of that, the store rep and designer inspected and said it was good. It has been sent back again. Atrocious attention to detail on a very expensive piece of jewelry.
Awful experience! Had my grandmother's ring remodeled by one of their designers as my engagement ring (3 stone, large center diamond). Wore it (gently) for less than 3 weeks before the center stone came loose. Took it in to have it tightened. Waited a week to get it back. Looked it over in the store before I left and noticed that the side diamond was now loose. Now they're telling me it will take another 2 weeks to fix! They've had my engagement ring longer than I have! Don't trust them with your heirlooms! I'm lucky I didn't loose a stone! By the way...if I had lost one, they would not replace it for me as I didn't buy it from them!
Charm Diamond Centres is a Canadian Jewelry Store based in Mississauga, Ontario. Charm Diamond Centres is located at 5100 Erin Mills Parkway Ste R219A, Mississauga, ON L5M 4Z5, Canada.
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