The team at westend are the best in the business. They are very proficient and care about the customer first always. My vehicles have always been serviced by the team here. They know their business. Highly recommend.
You treated my mom like garbage when she called to get service on her car that did not have heat. Then whom ever she had a conversation with said that she treated him bad. This a failed customer service and pure arrogance from two workers. If you call service make sure you have no accent. If you don't speak Italian you will never get service
These guys know the business. They are very professional and friendly. They don't just work on your car but you also get first hand advise and options without any pressure.
I phoned today to inquire about getting safety done on my car as I am thinking of selling it. Bob was on the other end of the phone and let me know that it would be $130 plus tax. I made an innocent comment saying “wow that’s expensive” I have not done safety on a car for a long time, I really didn’t know what to expect. Bob’s next response was to scuff and say “well you can go somewhere else” The professional thing for Bob to have done is to let me know what the service entails and what I am paying for. Instead I was met with a nasty attitude. I’ve used West end for years and always recommended them to family looking to get work done. But to hear how devalued I was as a customer, I will be taking my business somewhere else. As you already know, there are a lot of people doing what you do.
Nothing but positive experiences every time I’ve taken my car in. The staff are courteous, knowledgeable, and patient. I’ve had other places make you feel silly for not knowing all the car terminology, but these guys get it and explain stuff in plain language.
Horrible customer service at this place. I called to make an appointment for an oil change and the guy on the phone said to do it somewhere else since it's not worth their time just to do an oil change. Ps: I have done an oil change here in the past & would have gone to do other repairs but after this experience this shop cannot be trusted! Book definition of terrible customer service!
Bob and the rest of the staff where so incredibly kind and accommodating to my ever changing schedule! I needed new tires but I was only in town for a couple of days, Bob made magic happen for me! I dropped my car off at 8pm using the key drop off and had it back by noon the next day. I left with a great set of tires and a new favourite auto shop. I will absolutely be coming back :)
West End Tire & Auto Centre Inc. is a Canadian Auto repair shop based in Mississauga, Ontario. West End Tire & Auto Centre Inc. is located at 2097 Royal Windsor Dr, Mississauga, ON L5J 1K5, Canada.
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