Thanks to zohiaib for the follow up on my trades vehicle, guess he should be more point of contact at ENRIL MILLS MAZDA. He made sure my concern aré sorted out swiftly and efficiently. He also made sure my trading was completed on time. Glad this was done through him Great job
Extremely Disappointed – Unreliable Service Department and Broken Promises EDIT : We were called by service manager, Mario on Thursday afternoon. He told us that the body-shop has only now informed them the pictures Asif took weren't enough to assess the damage and asked us to take the car directly to them. When I mentioned that it was surprising that the body shop would take 5 days to only look at the pictures and inform those weren't sufficient to assess the damage, Mario's response was a hollow apology and almost too casual. I obviously told him they have completely lost our trust in them, and we would get the repair done from somewhere else Mario was again extremely casual in his reply and ended the conversation with a curt "Have a good day ma'am". He didn't seem to care at all that a customer has been disappointed by their service or that he was losing a loyal customer. At this point, I'm not just disappointed, I'm shocked by the indifference, unprofessionalism and extreme disrespect of the staff of this service towards towards their customers. ___________________________________ We leased our Mazda CX-5 from this dealership three years ago, and recently brought it in for a simple quote on a minor front bumper repair. What followed was a frustrating and frankly unacceptable experience that has shaken our trust in this dealership entirely. We arrived on a Friday afternoon and met with service advisor Arsif Nazar. He asked us to wait while someone from the collision center they work with came to assess the damage. We waited over an hour, only to be told that the collision rep got into an accident on the way. Arsif then took photos and assured us we'd receive a quote within one hour via email, followed by a call from him to discuss next steps. We received neither. Tuesday morning (after a long weekend), we called to follow up only to learn that Arsif wasn’t working that day—and no one else could tell us where he had sent the photos or which collision center he had contacted. Even the service manager was unable to help and said we would have to wait until Arsif returned on Wednesday. He also assured us we'd receive the quote “early Wednesday.” Again, we heard nothing. By Wednesday afternoon, after multiple unanswered calls to both Arsif and the manager, I expressed my frustration to the front desk. A representative named Aastha finally called and apologized, saying the quote was delayed from the collision center but promised we’d have it by 5 PM Wednesday. It's now Thursday afternoon—still no quote. Still no communication. At this point, it's not just about the quote—it's about accountability, respect for customers' time, and professionalism. If a dealership can’t follow through on something as simple as a damage estimate, how can anyone trust them with servicing or maintaining a vehicle? To the management: This is a serious failure in customer service, communication, and internal coordination. To potential customers: Avoid this dealership’s service center. If you’ve already purchased a car here, I strongly advise switching to a different service provider. These people are quick to promise timelines they have no intention—or ability—to meet. This experience has been exhausting and disappointing. We expected better. Much better.
****AVOID THIS LOCATION AT ALL COSTS***** This location has the ABSOLUTE WORST service EVER. Poor service on every level. High employee turnover hence the decline in service. Management is just as poor (or worse). Experiences here have convinced me to go with a different car altogether.
Had a great first experience bringing my car in for servicing. I got a text and video update of what was being inspected which was helpful to see. It took a little longer than expected, but luckily I had my dog to keep me company as this dealership welcomes pets. We were greeted by many friendly staff members, but a special shout out to Lillian for being extra accommodating and ensuring we were comfortable! :)
Don’t trust what they tell you here. They had me change my spark plugs because they told me they’re due for a change now. Once I paid they said “thanks, now your spark plugs are good for another 7 years”. MY CAR IS 2.5 YEARS OLD. Completely wasted 400$ dollars by replacing a PERFECTLY fine spark plug. Plus, to add insult to injury, they were about to make me pay 300$ for services that my car does not even need because they mistakenly thought it was an all-wheel drive. When they realized their mistake, they tried to “upsell” me by offering a throttle body and fuel injector service. Called my friend who’s a mechanic to check, and he said “Bro, What are you even saying? Fuel injectors last for 20 YEARS.” Total idiots. Never coming back.
I went to this Mazda for the second time, this time for a battery replacement. The experiences that I had both times have been more than fantastic. This time I had Taeja Mclean, as a service advisor and she was fantastic, friendly, and professional. She made sure that everything was smooth and went she offered her recommendation. It was clear and completely makes sense for what I needed. I cannot say how happy I am with everything, from greeting to service to recommendations, the work done in the car, hope it was explained, anything and everything was above and beyond!! I will for sure be returning. Highly recommended!!
Had a horrible experience during my last visit. Was told there would be a shuttle service on the phone (so I could get back to work), but when I arrived they told me it was unavailable. I made sure to stress on the phone this was important. They also did not call or text me that my car was ready. I had to phone the dealership, and after being re-directed 3, the front show room told me that my car was done hours ago and could be picked up.
Erin Mills Mazda Service Center is a Canadian Auto repair shop based in Mississauga, Ontario. Erin Mills Mazda Service Center is located at 2400 Motorway Blvd, Mississauga, ON L5L 1X3, Canada.
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