Nicole, the owner of this place is extremely unprofessional and disrespectful. We had horrible experience with her. She hounds you to take down your negative review and comes up with allegations to prove you wrong. As mentioned by other reviewers she does not know how to handle insurance and blames the client for her inadequacies. The only reason I was open to continue going to this place was because I had good experience with my therapists but now I had enough based on Nicole’s inappropriate behaviour. I firmly believe, clients have full rights to provide their review based on their experiences to help others avoid similar situations. I would avoid this place like the plague instead of dealing with her.
Worst Spa Experience Ever I recently visited this spa and had one of the most unprofessional experiences I’ve ever encountered. The front desk staff made an error with my benefit submission, which I was willing to overlook — mistakes happen. But what followed was absolutely unacceptable. Instead of owning up to their mistake, the owner of the location called me and spoke in the most rude, obnoxious, and dismissive manner imaginable. She tried to shift the blame onto me, even though it was clearly their error. And the worst part? Not a single apology, even after she realized they were at fault. This level of unprofessionalism is shocking for a business that claims to provide “care” and “relaxation.” If this is how they treat customers, I strongly urge others to take their business elsewhere. Plenty of spas in the city offer great service without the attitude and disrespect. Avoid this place at all costs.
I’ve been going to Serenity Massage and Wellness for about 10 months now, and every visit has been consistently excellent. The space is always clean, calm, and welcoming, and the staff are professional, kind, and attentive. Each massage has been tailored to what I need that day—whether it’s stress relief or working out tension—and I always leave feeling better than when I arrived. It’s become an important part of my self-care routine, and I highly recommend it.
I started both physiotherapy and massage therapy after I fractured both my legs within the span of two years. I recommend Tasneem for physiotherapy. She's helped me gain strength and balance in my legs and lower body. She listens to my concerns and expertly devises strategies that address both my concerns and considers the bigger picture, whole body stability. She emails a detailed description, with pictures, of the exercises we practiced during our sessions so I can continue them at home As someone who was apprehensive about getting a massage and just plain awkward about it. Michelle has converted me. I feel genuinely relaxed and peaceful during and after our sessions. As with any valuable service I have to set aside the funds for this caliber of treatment. I have not once felt pressured into services or upsold into gimmicks. The prices I expect to pay are the prices I pay for. They also accept insurance and I would call and ask the front reception for more details. The office is clean, hygienic and well-equipped. The entire team is friendly and supportive, making every visit a positive experience. I think Serenity Wellness and Spa is a great choice.
I had an incredible experience with Omario. From the moment I walked in, I felt welcomed and at ease. The space was clean, calming, and beautifully set up to promote relaxation. He took the time to listen to my concerns and tailored the massage perfectly to address my specific areas of tension. The pressure was just right, and his technique was both therapeutic and deeply relaxing. What really stood out was the genuine care and professionalism throughout the session. Omario is passionate about his work and truly skilled in his craft. I highly recommend him to anyone looking for a high-quality, personalized massage experience. I will definitely be returning!
I hope they don’t do this to clients regularly except one of my friends went through this a while ago and I didn’t think it was possible. I had a massage booked for 6:45 pm and I received an appointment reminder. I showed up at 6:40 pm. Door locked. Waited for 15 minutes after. Apparently they’d locked up for the evening. Just terrible for so many reasons!!
I’ve been going to Nicole at Serenity Massage & Wellness for years, and she consistently delivers excellent, professional service. The atmosphere is always clean, calming, and well-organized, which makes every visit feel comfortable from the moment I walk in. Nicole takes the time to listen and understand what I need each session, and her skill and attention to detail always stand out. Whether I’m dealing with tension, soreness, or just need to unwind, she knows exactly how to help. I always leave feeling noticeably better and well taken care of. I highly recommend Nicole to anyone looking for reliable, high-quality massage therapy.
Serenity Massage And Wellness is a Canadian Massage therapist based in Mississauga, Ontario. Serenity Massage And Wellness is located at 1965 Britannia Rd W Suite #203, Mississauga, ON L5M 4Y4, Canada.
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