Want to give a shout out to the amazing service received at the Direct Nissan Service Center. Service Advisor Kevin and Ian assisted us without an appointment and were able to repair a sunroof malfunction in great time. Very grateful for their speedy and effective service.
My car has been serviced here for many years but this was my first personal visit. My family friend who worked here used to take my car for service during his work hours and of course I received a discounted rate. Service staff was pretty good and friendly, service center opened on time and I was done in 1:30 minutes.
Saturday, June 28, 2025 Today, I felt compelled to share my disappointing experience with the sales team at Direct Nissan Mississauga. My relationship with Nissan began back in 2017 when I purchased a Nissan Murano Platinum for around $43,000. The vehicle was a demo driven by a director, with just 10,000 km on it. I maintained the car regularly at Direct Nissan and was a loyal customer for years. In August 2024, the Murano developed a transmission issue. Direct Nissan quoted me nearly $8,000 for a replacement, even though the vehicle had only 173,000 km on it. I decided to have the work done elsewhere at a better rate. Later, when I went back to trade in the Murano, Direct Nissan offered me just $7,000—less than what they quoted me for the transmission repair alone. I ended up selling the car privately for $11,000 and moved on to purchase a 2025 Tesla Model Y. Despite this, Direct Nissan continued to contact me through calls and emails, urging me to return as a valued customer. I informed them the Murano was sold but expressed interest in trading in my BMW X3, especially if there were any compelling offers. I booked an appointment for today at 12 PM to meet with a sales representative. Unfortunately, the experience was underwhelming. The salesperson didn’t seem enthusiastic about promoting Nissan’s electric vehicles, nor did he address my concerns regarding the Murano’s past transmission issues—though he did claim those problems had been resolved. I asked to see the 2025 Murano out of curiosity, but was told they couldn’t locate the key. It was Boxing Day sales weekend, I had received multiple promotional emails and calls from them, yet they weren’t even prepared to show me their flagship SUV. I drove over 30 minutes for this appointment, only to be told, “Sorry, we don’t have the key.” This level of unpreparedness and poor customer service, especially after years of loyalty, was disappointing. I hope Nissan takes this feedback seriously and improves how it handles long-standing customers—especially during major sales events.
Amazing people, friendly and customer service oriented,my car was due for service,and as always a good job,Brandon and the other staff were amazing as always.
My experience here has been horrible…. The first time I came to this Nissan service it was for a recall. I made my appointment and showed them my letter stating what recalled had to be done to my car. When I arrived for my appointment I waited for more than 3 hours. When I asked to be shuttled somewhere unfortunately it had to be done by appointment. Then to top it all off nothing was done to my car. The part that needed to be replaced they did not have in stock. I then had to wait and come back another day. When I asked for the shuttle in advance it was not available for the second time. Came the second time and waited again for more than 3 hours. In the end my car now has problems with my hood and as a working mom with 3 kids no time to be returning back or taking time off work. It never got resolved…. Very disappointed and definitely do not recommend. No customer service, no timing matters for others, and absolutely will never return back.
The service department never disappoints. I have to admit...I used to be Honda/Acura through and through. I've slowly become very loyal to Nissan because of their client services and support. I was desperate to get my tires changed and Hashim made it happen. Hashim is wonderfully caring. Cares for my car and my safety. Not only did he make room for me today, the team here educated me on tires and ways I can save. Brandon and Michelle at the Service desk always welcome me with a warm smile (like a friends catching up) even when I don't see them for months. I met the sales person name Mo...Excellent. Very accommodating and did his best to get me into a Nissan Rogue while meeting my preferences and budget. All in all...excellent team. If you want great service from great people, Direct Nissan is where you wanna go. This coming from a fan of Honda/Acura/Toyota/Lexus...and now I'm a Nissan fan.
I purchased a used car from this dealership less than two months ago, and I'm extremely dissatisfied with the experience. Within this short time, the car has required $1,000 in repairs (2x full struts need replacement after 40 days of use) I've reached out to the dealership about this issue, hoping for some support or assistance, but all they offered me was a discount on a warranty. This is unacceptable, especially considering my past experiences with other dealerships. In previous purchases elsewhere, dealerships have promptly addressed issues such as scratches and mechanical problems at no cost to me (with in a 3 month purchase date) I expected the same level of service here, especially since the initial purchase experience was pleasant. Unfortunately, this dealership has failed to meet my expectations in terms of customer service and post-purchase support. I won't be returning here and wouldn't recommend them to anyone else.
Direct Nissan Service is a Canadian Car repair and maintenance service based in Mississauga, Ontario. Direct Nissan Service is located at 2290 Battleford Rd, Mississauga, ON L5N 3K6, Canada.
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