As a long-time business customer, I’m disappointed that my serious concerns have gone unanswered — even by the owner. I often receive only invoices without proof of payment for in-store purchases, whether paid by credit card or cash. This is unacceptable for a wholesale supplier serving professional business clients.
I have been shopping with Hoflands for 9 years now. From their wonderful sales reps, customer service and front of house cashiers they deliver exceptional service. One time a cashier even went above and beyond to ensure that I got my flowers home after my car broke down in their parking lot. Absolutely saved the day.
Had the best customer service experience today with Pete! He was patient, polite and so helpful. I really appreciate the help, and can’t wait to pick up our order! Thanks again!
Lovely sales reps, but the accounting department needs interpersonal skills training. I have never been spoken to so poorly. It’s almost like they’re doing my business a favour by selling us flowers. We order, we pay. We aren’t asking for any special treatment. The product can be iffy at times when you have a standing weekly order. Substitutions are made without contact and we end up with things we didn’t order. I understand it’s a busy terminal, I understand I’m just a small guy in a sea of big corporate fish, but try and have some customer service skills and don’t make YOUR customers feel like they don’t matter
The staff at Hofland are just wonderful. They go above and beyond consistently for us and we're just so grateful for them. Particularly Meghan, Erin and Holly: - Meghan is always on top of our orders making sure everything is of good quality/ the right colour and communicates so promptly with me if something doesn't come in right. She is essential to our weeks going smoothly and we wouldn't be able to do our job well without her intentionality and diligence. I consistently buy from Hofland even though their pricing is a bit higher than other wholesalers in the area because I haven't found the level of care that Meghan gives to her clients anywhere else. - Erin is just pure joy when we see her. She takes such good care of us and is so generous with her time, encouragement and knowledge. She sets a really positive tone in the store that makes you feel welcome and at home. - Holly is always so kind and consistently willing to lend a hand (and our dog loves being treated like a queen by her!). These three wonderful humans have saved the day more than once for us and we can't say enough good things about them.
I felt uneasy about my shopping experience there. Despite my small purchase, there's no excuse for rudeness. Long-term relationships matter; a small customer today could be a big one tomorrow. The cashier was incredibly rude, and even though there were over 100 catalogs, she refused to let us take any. I'm already looking for another supplier. We I can't imagine restocking my florist shop in such a negative atmosphere.
Very judgemental lady at the front. Horrible customer service, in a condescending way stated I need to spend $200 (insinuating we could not afford it) as well as a business number (as though we were not). I was looking at the brochure and the lady at customer service also ripped the brochure out of my hand which was rude. If the manager could please hand over contact info I would like to discuss this matter in further detail.
Hofland is a Canadian Wholesaler based in Mississauga, Ontario. Hofland is located at 6695 Pacific Cir, Mississauga, ON L5T 1V6, Canada.
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