I ordered chicken tenders over the phone today for pickup and unfortunately had a frustrating experience with the customer service. This was my first time ordering from WildWing, and there was a clear miscommunication that could’ve been avoided with better clarity on their end. When I was asked what flavor I wanted, I said plain. The lady taking my order seemed confused so I then clarified with “plain mild” because I didn’t want anything spicy. (Thinking along the lines of Popeyes who offer various dry seasonings, mild, spicy ect.) I also asked for plum sauce on the side, which should have been another hint that I didn’t want the tenders tossed in anything. When I picked up the order and opened it in the car, I noticed a strong smell and realized the tenders were completely covered in a sauce — something like mild buffalo. I went back inside to let them know they got my order wrong, but instead of understanding and correcting the issue calmly, I was met with resistance and arguing from the server, blaming me constantly saying “you told me mild” after saying “plain, mild”. The staff member who took my order insisted I only said “mild” — and instead of trying to understand the confusion, she just kept arguing with me. I explained again that I had said "plain" first, and only said "mild" in reference to spice level, not a sauced wing. As someone ordering for the first time, I think it’s on the staff to explain clearly what the options mean — especially if “mild” refers specifically to a sauce and not the seasoning level. They did remake the order correctly, which I appreciated — but the arguing, and the weird stare from (what I assume was) the owner really left me with a bad feeling. I was under a time crunch and the whole thing felt unnecessarily stressful. The food itself was good once corrected, but the customer service needs work. Staff should aim to communicate more clearly, especially with new customers, and approach complaints with professionalism rather than defensiveness. A little patience and understanding go a long way in customer service — and I hope this is something they improve on going forward.
Hi there, I recently went to wild wing on 10th line and Winston Churchill I believe the Churchill Meadows location, to pick up my girlfriend from some people who I find are bad influences on her. The guest that she was with have been banned from the restaurant for previous altercations they have had within the establishment. Long story short, I was assaulted, punched in the head by one of the guests that was not even supposed to be there in the first place as he was already banned. The bartender Mandy that works there let them in because she has a personal connection with them, and this cannot be allowed. This is causing a lot of issues has got me assaulted in. This wouldn’t have happened if she would’ve followed the rules and not let them back in as they have already been banned. I called the police and there is an ongoing investigation. They will probably contact you to obtain footage. please terminate her as she is causing me bodily harm and could’ve got me killed as these guys are crazy high on cocaine doing in the washroom and belligerently drunk. I am in the process of also filing a civil lawsuit so you’re might be involved in that also. Extremely unprofessional. You are putting people’s lives at risk. This is not good at all.
Popped into wild wing for a meeting with a business associate was Greeted very warmly and professionally bye Gabby she made our dining experience so comfortable and efficient service was amazing. I have spent very little time at your establishment but if Gabby is there on regular basis I will be having many business meetings there going forward.
Food was amazing tastes great high quality wings, however the music was so insanely loud i have a pouding migraine after sitting here. it ruined my whole day. the music had swear words and there were a bunch of children there. when a mother asked to lower it the music didn’t change. Waitress was nice and kept checking in but she never notifyed us about the tuesday special or would tell us the price just said single or double and didn’t rlly explain it that well. Great deal would go back just minor adjustments would be good with staff. food is amazing though.
Great experience here ! Our server Gurpreet was outstanding ! So friendly, great recommendations, timely, fun, bubbly - terrific customer service! Food was great albeit a tad over priced. Over all great night here !
These ppl canceled my skip dishes order after wasting 25mins I could’ve gotten my order from somewhere else within that time Update June 2024 I placed a skip order after 3years for some wings and wrap, it came on time, hot and delicious. Came with all the fixings aswell! Good sign so far!
So basically my sister works here and I was horrified to see so many bad reviews here. I've been here multiple times with my friends and their "hottest sauce" never fails to make me cry every time I eat it. But at the same time I crave it all the time too. The fries here are offensively good. This place is heaven on earth I swear
Wild Wing is a Canadian Restaurant based in Mississauga, Ontario. Wild Wing is located at 5606 Tenth Line W, Mississauga, ON L5M 7L9, Canada.
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