I recently had a Curt C3 hitch installed on my Subaru Legacy. Unfortunately, the ground clearance is extremely low — the hitch scrapes on speed bumps and when exiting driveways, even with no load. I’m surprised that both Cobra and CURT recommend this hitch for a Legacy and agree to install it despite the clearance issue. The staff at Cobra were friendly and welcoming, and for that, they deserve 5 stars. However, the lack of responsibility and response after installation is disappointing, which is why I feel that 2 stars is fair overall. CURT should not advertise this hitch as compatible with a Subaru Legacy, and Cobra should have raised the concern before proceeding with the installation. Now, on top of the installation cost, I’ll have to pay again to have it removed.
Chris was very helpful with guiding me through the process of installing a TAG tracking system; had a same day appointment scheduled and installed within an hour! Great experience and service will be back for my tints!
I made an appointment to get a CarPlay unit and backup camera installed in my Jeep. Tristan, who I initially spoke with, was very knowledgeable, professional, and helpful When I showed up at my appointment time, however, another staff member informed me that my appointment had been changed to a different date. I did not request this, but they gaslighted me and said that I called them, when in reality, I never called them The phone number that called them was not my phone number. Eventually, they admitted their mistake and said that they had accidentally changed my appointment time instead of another customer. They agreed to do the installation at the originally scheduled time that we had agreed on. When I came to pick up my vehicle, I noticed that the head unit was installed crookedly, and I asked them to align it correctly, which they did. Overall, I feel like they lack attention to detail and I didn't appreciate their confrontational approach / gaslighting. I would not do business with this company again However, Tristan was very nice and if you do decide to do business with this company, I would recommend speaking to Tristan over any of the other staff members
Did a great job with installation and even offered support a month later with s small issue I was having. I’m a repeat customer and will be back again. Thx team Cobra!
Allen accommodated me and took me in quickly, the work was well done and in a timely manner. Tristan also answered all my questions. I look forward to my next visit at Cobra.
To start i will said the place is nice and clean with a lot of displays which invite you to ask for question, I went to get a hitch installed for my ebike (75lbs,4"tires) my car only support a 1.25", 200lbs max, when ask a manager for a bike rack she show me one model which I really like and was able to accommodate two bikes as long not as not exceed 150lbs, I was happy and ready to buy it for $599.00, she was nice to offer me 10% discount, while the hitch getting installed I look through out the rack box then went online and find out bike racks also have max. Load capacity and the rack was about to buy is rated for 75lbs only, I was really upset that's when I met Tristan a young guy who ask me if there anything I could help you with? I explain my problem, he understood really listen soft tone apologetic and start searching for a bike rack to accommodate my needs he found one, show me a picture and the rate capacity for two ebikes, and fits 1.25 hitch, I felt relief and hopeful again. what a way to handle a difficult situation? Tristan Ahlami you are one of a kind, very professional!! To end my experience I will say, 1. If you want information about a product that will fit your needs see Tristan not doubt. 2. If you want a better price see the manager. The million dollar question, would I go back and shop again? Would I recommend Cobra Car and Truck Accessories to a friend? I believed the staff is knowledgeable, the worked performed is professional, I don't know many shops around here and the prices are fair, I say as long as you ask questions and have done your investigation about a product, Yes.
Cobra Car and Truck Accessories is a Canadian Truck accessories store based in Mississauga, Ontario. Cobra Car and Truck Accessories is located at 1076 Dundas St W, Mississauga, ON L5C 4T1, Canada.
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