I have completed a number of long distance moves with another national company over the years. That company's service was acceptable, but the final moving cost always exceeded their estimate. I tried UVL for my latest move. Their service was excellent and the final costs actually came in just below the estimate! Will definitely choose UVL for my next move.
Everything was excellent. The crew on pick up were very efficient and did a great job packing things up. The crew on delivery were equally good and put everything in place without incident. Would definitely use United on our next move.
Unfortunately I had a bad experience. My original estimate based off of weight was exactly $2,765.21. I had just moved about 10 months earlier with another company and the price was approximately the same so I was happy. This time, I was moving less stuff so I would have looked elsewhere if the price was substantially higher than before. In the end, when my stuff arrived, the price I was charged was $3,804.07! My mistake was that I only partially weighed my load before having it shipped (I was having stuff dropped off in two different locations). I was a fool for being trusting. I weighed the load going to the second drop off location and I had made a very educated, close (I weighed every thing again later as I was in disbelief and felt cheated) estimate of the first load. The weigh ticket had stated that this second load was EXACTLY 400 lbs above its actual weight. They did not know I had pre-weighed that load. Sadly, there is really nothing I can do. I made every effort to explain that there was some mistake in rational terms like a honest human being, but I hit so many walls I had to give up. Employees on the opposite side of the country from where it was weighed, who had never seen the shipment or heard about it until I complained insisted that the weigh ticket is infallible and is impossible to manipulate or falsify. It only came to my attention later that CBC Marketplace had done an episode on movers taking advantage of families who did not pre-weigh their shipment. I weighed the entire load afterwards and had gotton 974 lbs. I had estimated to them 900 lbs when getting the original quote. I had paid for 1620 lbs to be shipped across the country. That is 646 lbs of overcharges. That is 66% of my original load! I personally weighed each box/"item" so I know with 100% certainty that there was an honest mistake or an intent to take advantage and overcharge. I hope somebody reads this and will think twice before trusting the moving company to weigh your shipment(s) for you. At least be there while they are weighing it.
I was assigned UVL for my move recently. Their customer service is exceptionally good... the movers however, not so much as they damaged a few pieces of my furniture. I dont have the time or the patience to take it up with their claims dep as the total value of the furniture they damaged is around $150.... If you plan on using their service, make sure their movers wrap all your house hold goods in bubble wrap. Even then, expect some minor damage.
I initially thought the moving experience with United Van Lines was not too stressful .When I opened my first box packed by them I knew I was wrong.The very first item I took out of the bow was broken.After that every box they packed something was missing or broken.Nothing was together.My antique lamp was packed with outdoor lawn ornaments! Needless to say lamp is not in one piece now.I am very very disappointed with these movers and certainly would not recommend them to anyone.
United Van Lines (Canada) Ltd is a Canadian Moving Company based in Mississauga, Ontario. United Van Lines (Canada) Ltd is located at 7229 Pacific Cir, Mississauga, ON L5T 1S9, Canada.
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