I am so saddened and confused after our visit . Today, after weeks of excitement my daughter and I visited the boutique . With us we brought a dress that my mother had bought for my daughter . My mother purchased my daughter’s Baptismal gown and hat from this boutique. We wanted to purchase a Ballero , gloves , head piece , prayer book and rosary from the boutique . We were greeted at the door anftwr having to call to get in , and when we entered the store we immediately out loud complimented the dresses. We were so excited to buy some beautiful accessories from the fancy boutique my daughter had been looking at from outside, in amazement. I had the dress we have now in a dress bag with the name of the store it was purchased at on it . The lady whom I think is the owner noted out loud the name of the store the dress was from. She made the comment that they have cheap dresses and they are made in china. I was taken back a bit , I let her know my mother had bought the dress , She said “the shoes are over there” . I said we have shoes we are looking for a Ballero . She said all my Balleros are off white or cream No one wears white anymore . That is when I told her we were leaving . She stood at the door not understanding why . I let her know what I thought of her and let her know that she just insulted the dress calling it cheap and made in china and that no one wears white anymore . While I’m standing with my daughter and her white dress that she was so excited to wear . (The dress my mother who is elderly and on pallative home care purchased for her) I did not include that information , I said we were leaving and the woman tried to say I was twisting her words . So after insulting us she was now trying to tell me I was wrong for taking it that way . Her exact words were they make cheap dresses , dresses from China and no one wears white anymore . Her co worker or employee heard her , and if anyone else was in the store so did they . If you are the woman who owns this store and this was you , I hope you feel great about insulting a child’s dress in front of her . I hope you know that the word I used to describe you , I meant it . I hope you feel better about your store after insulting the mall store that is your competitor. . I hope you know that we went and bought 140 worth of things at the same store the dress was bought at , when we left upset and feeling defeated . We were met with kindness and great customer service at the store you called cheap . My daughter’s dress may not been hundreds of dollars but it was not cheap . It’s beautiful, my daughter will look beautiful and her and I spoke about how sad it was to have a run in with an angry hurtful person like you today . Trying to take away the joy of a first communion by shaming a dress in front of a child . Shame on you . You lost a customer . We will be sure to let any friends and family know how you treated us today . I apologize to anyone who may have been in the store and heard me use the b word to describe you . But that is what you were today . A mean hurtful angry B . Good you have the video with audio , you can review it and see how not to speak to people . Also I see a pattern with your reviews , seems you may have a problem with certain customers . Accusing them of theft or lying if they disagree with your service. Simply denying sales if the person does not suit your idea of a customer you’d like to serve .
Came in today with my baby & his Godmother to shop for his Baptism outfit. We called to be let into the store and were promptly let it in with a friendly greeting (with high value items in the store, the calling system makes perfect sense). We found such a cute outfit, great selection of baby boy baptisms outfits - we had been to a couple of stores previously and were underwhelmed by the selection/quality, so if you’ve had a hard time I highly recommend coming here to look! The ladies working are so friendly and great service, no idea how there are negative reviews about them!
Their selection was amazing. Store was so overpacked though that it was too overwhelming. Also, no help from the ladies working there. They ignored us completely and no help was offered. Lost my business
Terrible Customer service. Store is overly packed. Came in, asked a question thinking someone would assist me. The two people "working" stayed behind the cash sitting and gossiping. Tried to get their attention but would just continue their conversation. Spend your hard earned money else where.
Great location, wonderful selection, and awesome prices! The only thing that stands above all else is the amazing customer service my wife and I receive when shopping here!
Great family owned business. Marina helped us out a lot, we purchased items for our grandsons baptism here. I would highly recommend shopping here, where you get the attention to detail that you need, unlike the big box stores.
We have shopped here for 2 weddings, for our son (under 2). We find that the attention to detail, is unmatched. Although he wore both outfits, once, they were both great selections, and that is all thanks to the help from the owner herself. When shopping for his future events, we will only shop here.
Angel Boutique is a Canadian Children's clothing store based in Mississauga, Ontario. Angel Boutique is located at 190 Queen St S, Mississauga, ON L5M 1L3, Canada.
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