Known Joe since 2014. Greatest care of an individual, always willing to help. Very kind, easygoing and simple to work with. Super knowledgeable on all audio related issues. Thanks again for sorting my new amp on such short notice.
These guys are the best. It’s clear they love what they do. From the moment I walked in the store they were friendly and helpful. I told them what I wanted for my car audio system and they recommended a speaker package that suited my needs and budget. I couldn’t be happier. Listening to music is so much more enjoyable now. Clean install. Super awesome dudes. Competitive pricing. My next purchase will be a remote starter. Don’t hesitate. Visit the shop.
I brought my VW mk8 GTI to UltraAutosound for a speaker and amplifier upgrade and worked with Joe. He recommended a setup for great sound and the install was completed on schedule. After the install I had an unexpected parking-sensor error. Joe initially suggested giving the electronics a couple of days to reset, but when that didn’t work he was quick to help troubleshoot. It took three visits to fully resolve, but every time Joe was friendly and happy to dig in until it was fixed. Would 100% recommend UltraAutosound, excellent customer service.
Expensive! built me 2 boxes for my subs and they were not to spec and did not sound good even though they were $2000 subs. 2 months after installation system stopped working, didn’t bother going back. Took the subs out of my car and threw them in the corner in my garage out of frustration. Feels like I flushed $2000 down the toilet. Been there twice, both times I felt ripped off. Guy with long hair was friendly but non the less I still feel ripped off.
I am writing this review because I am upset and disappointed with the service I got at this place. I am exposing them for their true colours. They(Saeed and Joe) may look friendly and nice but they are not. The weird part is that I know their brother. This is what bothers me. You would think that friendship and reputation are more important but money is more important to them. For those who follow me, you will slowly understand why. Let's get to the point. I brought my car back to them yesterday to have it looked at why my remote starter I got from them isn't working the way it should. The whole point I got this remote starter is to start up in the cold and then I can go into the car when it is warm but in this case I am not getting that. I took a video of it and showed them how the starter tries to start but does not start for 3 times. I showed this video to Joe and he said he knows why. He needs to program it to match the key. I am like what the hell. Why wasn't it done in the first place when you first installed it. After about 10 to 15 minutes, he comes back to me and says it is done now. I am like I hope so and told him my frustrations because I drove back 2 times already wasting 1 hour drive back and forth. I said I don't want to need to come back and make sure it is fixed. Yes, it is fine now he said. Then he said I needed to pay him $40. I said why is that? It was a 10 to 15 minutes job that should have been done properly in the first place. Well that is when hell broke loose. I tried to explain that I bought whatever I needed from him to get my car to remote starter. I spent wasted money on this and no proper experience service that did nothing for me. They didn't even plug in the connector properly in the first place which did not provide the status of the car on my remote(2 way). That I had to figure out myself because I am a technical guy. Since I first had it installed, it did not work properly or at all. I had to buy this premium battery brand called Optima to figure that out. I think the programming was not done properly on this car. They don't want to admit it by keep selling me stuff and their useless service. The worst part of it all was when Saeed held my keys and had his technician drove my car back to the garage to held my car as hostage until I pay him. I said I will pay you but I am not confident this will be fixed. I need to try it out. I said what happens if this doesn't work after today. He said then burn the car up. What kind of unprofessional , unreasonable and mean reply was that? I told myself I no longer want to explain my reasons with this ignorant selfish guy and would never come back. So I paid him. I would never recommend anyone of my friends to them again. Because of this bad experience, I am exposing who they really are under this kind and innocent look of theirs. You will not experience this until you explain their workmanship and service need improvement. They don't like to hear that. All these false promises they made to me. They will sell you stuff that might not even be needed as well. Anyhow, I lost a lot of my time and money into this waste and useless garbage. Go somewhere else where you get a honest and working service. It shows that they have no idea how a remote starter works in most situations. You don't have to believe me on this. Experience it for yourself. This is the additional reply to his response. After I left your place, I tried to start this morning but it didn't. Why make claims and take my money when you cannot fulfill them. If you don't know, just say it. There is no need to go around and say everything is fine when it isn't. I won't be needing your assistance because I will find a solution to this problem. This is the same Viper starter you sold me. Don't forget that. I had no issues with it on my Honda Accord. Then you sold me Another Bypass module for this vehicle. In the end, I still don't have a working remote starter. So all along, I have been paying you for nothing really.
Avoid at all cost! they installed an audio system into our car and haven't found a better place for the amplifier rather than the closed compartment under rear seats with no air ventilation and some other heat producing equipment from car manufacture. Of course at some day the amplifier got overheated and we had a terrible drive with our child in the car smelling electric fire. Luckily we were near our house so we found the root cause of the stench as amplifier was 70C degrees hot! They never admitted there fault for what happened. Look at the company response at any negative feedback - they always blame the customer. Very rude as soon as you r having any issues with the quality of their work. They will be good to you as long as you pay money, ask no questions and have no issues. Avoid.
Stopped by for an estimate for the amp/sub installation. Got a quote for 450$, labor including hardware required for installation. I had the amp/sub already. Assumption was the power wire would ran from the battery under the hood all the way to the trunk. Fair enough, big job, running thru firewall, cabin and under the rear seats. Surprisingly the battery was found in the trunk. So all the hard work running the power cable thru the firewall and cabin has gone. When asked if that would change the bottom line, was told that it is still a 450$. Really?
Ultra Auto Sound is a Canadian Car stereo store based in Mississauga, Ontario. Ultra Auto Sound is located at 3045 Southcreek Rd #44, Mississauga, ON L4X 2X6, Canada.
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