My dog has been coming to Pet Vet his whole life, I don't have any major complaints about his care but because he see's multiple doctors at Pet Vet I often get conflicting advice. I also don't like that there really isn't any transparency on pricing and testing. I always ask to be quoted upfront, and I've never once in the 7 years I've been going here had the chance to pay what I was quoted for the service - it's almost always $100 more which at this point is no coincidence. In chatting with some of his doctors as well I've noticed that many of them have very strong breed specific opinions. Percy is a Shar Pei so I'm always told how surprised they are that he is friendly or for example, I hear a lot of negative feedback about Rottweilers, German Shepherds, Dobermans etc. As a dog trainer myself, I know that taking animals on a case by case basis is very important. It causes me to wonder how much of his treatment is a just a generalization rather than what he needs given his breed, size, age, and temperament and medical history. He also recently had his nails trimmed - I was told it was complimentary, but at the front desk I was informed that I needed to pay $20. One of his nails had been cut too short and he bled for a bit, I know this can happen from time to time BUT no one bothered to let me know - I'm sure Percy was uncomfortable when the incident happened, it would have been nice for a staff member to take the initiative to explain the situation.
No idea if this business is still owned by the same people. A number of years ago this used to be our vet... until one time they said our dog had to be kept there overnight for observation (he was bitten by our neighbour's dog). The next day when we went to pick him up, we found out that not one employee stays there overnight.They also charged a very expensive bill for locking my dog in a cage alone all night, with no one watching him. There are way better 24 hour animal hospitals in Mississauga, with vets who actually stay there all night watching their patients... I've used two recently.
Staff are great my dog keep telling good things about them
Used to be good, but the good vets left. I think its been sold to a conglomerate who's in it for the money, not for the service. We switched vets.
On Wednesday I had to bring my cat Buster to the Vets. He was showing the same symptoms as his brother Bradley who had passed away nine months previous while waiting in the waiting room to see the Vet. After a long discussion with the Vet I had decided the best course of action for Buster was euthanasia. This was supported by the Vetranarianalthough at the time I was not sure of what the opinion of the staff member was. The staff member accept my payment for the procedure and ask if I would like to have Busters ashes return to me. I asked her if she could instead release Buster's ashes on the grounds in the same location as his brother Bradley's. She acknowledge my request and left the room. After another long goodbye I knew I had to go before I lost it and left the room. While leaving the building I passed bye the same staff member who said to me that I "Enjoy the rest of my day." ???
VCA Canada Credit Valley Animal Hospital is a Canadian Veterinary Care based in Mississauga, Ontario. VCA Canada Credit Valley Animal Hospital is located at 6515 Mississauga Rd, Mississauga, ON L5N 1A6, Canada.
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