bought 6 seater sofa about year before, contact them soon after delivery about product, its zeero quality showing a floor model in good quality but after full payment they sent garbage product I am about to put on the street for garbage will update the pics soon. I would like to alert everyone not to buy anything from them.
To anyone thinking about buying furniture from Urbanized, I would say save yourself the trouble and look elsewhere. We ordered a bed from Urbanized but were given a completely different bed. We were told that they don’t manufacture the bed that we ordered (which is still up on their website as of today!), and that they would find us a similar bed. The manager sent one option which we did not like, and then we did not hear from her again, and had to constantly call her for an update. They delayed this whole situation for weeks. The manager was given so many reminders by her own employees to call us and give an update, yet nothing. It was ridiculous how we would have to visit the store, call, leave voicemails, and send emails to chase down the manager. At the end, we were told to return the wrong bed and “pack it up nicely”. We spoke to the employee, who said that it is fair that someone comes to disassemble and pick up the wrong bed which we were told to use, however the manager forced us to return the bed ourselves. We finally got a refund, but overall, it’s been a very disappointing few weeks and frankly a complete waste of time and headache dealing with Urbanized.
Such a bad quality and horrible customer service, my son bought a sofa and was damaged, it's been months since they complained, the issue still not resolved. They are scammers. Please don't not buy anything from them.
This is my second time buying things from Urbanized in Erin Mills and I am so satisfied. The customer service is great and the prices too. The staff helped and advised me a lot and I truly appreciate that. Will definitely be coming back.
We ordered 3 piece living room set and I paid in full and after 2 months , I still did not receive the final piece. They made a mistake for the pillows and they just keep making different excuses . I suggest do not pay them until you receive the furniture that you ordered.
Urbanized is a Canadian Furniture accessories based in Mississauga, Ontario. Urbanized is located at 5100 Erin Mills Pkwy #102A, Mississauga, ON L5M 4Z5, Canada.
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